Shipping policy
Shipping Policy Last updated: April 22, 2026
Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Destinations We ship to 41 countries, including Bulgaria, all EU member states, the UK, USA, Canada, Australia, Switzerland, Norway, UAE, Japan, South Korea, Singapore, Hong Kong, Malaysia, New Zealand, and Israel.
Estimated Delivery Times
- Bulgaria: 1–3 business days
- EU countries: 3–7 business days
- Rest of world: 7–21 business days
Delivery times are estimates only and are not guaranteed. Delays caused by shipping carriers, customs processing, or events outside our control are beyond our responsibility.
Shipping Costs Shipping rates are calculated at checkout based on your location and order weight.
Local Pickup We offer a local place in Sofia, Bulgaria where you can go and pick up your purchase from the site :
- Stamp Coffee Brew And Tattoo — Hristo Botev Blvd. 12, Sofia 1000 · +359 889 966 905
You will receive a notification when your order is ready for pickup.
Risk of Loss Once your order is handed to the carrier, title and risk of loss pass to you. We are not liable for lost or damaged packages after handover to the carrier.
Customs & Duties For orders outside the EU, customs duties and import taxes may apply. These charges are the responsibility of the recipient.
Contact For shipping inquiries, contact us at order@nelepa2020.com or call +359 898 203 101